Privacy Policy

How we collect, use, and protect your information

Last Updated: January 2025

Effective Date: January 2025

This Privacy Policy describes how Cryonity Labs Pvt. Ltd ("Drive Gears," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website (https://drivegears.store) and services. This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

1. Information We Collect

1.1 Personal Information You Provide

When you make a purchase or interact with us, we collect:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address, city, state, PIN code
  • Order Information: Products purchased, order history, transaction details
  • Communication Data: Messages, feedback, and support inquiries

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent, click patterns
  • Technical Data: IP address, cookies, session information

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders
  • Delivery: To ship products to your specified address
  • Communication: To send order updates, shipping notifications, and support responses
  • Customer Support: To assist with inquiries, returns, and complaints
  • Legal Compliance: To comply with applicable laws and regulations
  • Fraud Prevention: To detect and prevent fraudulent activities
  • Website Improvement: To analyze usage patterns and improve our services

3. Legal Basis for Processing (DPDP Act Compliance)

We process your personal data based on:

  • Consent: Where you have provided explicit consent for processing
  • Contractual Necessity: To fulfill our obligations under purchase agreements
  • Legitimate Interests: For fraud prevention and business improvement
  • Legal Obligation: To comply with Indian laws and regulations

4. Your Rights Under DPDP Act 2023

As a Data Principal, you have the following rights:

  • Right to Access: Request a summary of your personal data being processed
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal requirements)
  • Right to Withdraw Consent: Withdraw previously given consent at any time
  • Right to Grievance Redressal: File complaints about data processing practices
  • Right to Nominate: Nominate a person to exercise your rights in case of death or incapacity

5. Data Sharing and Disclosure

We may share your personal data with:

  • Logistics Partners: For order delivery (name, address, phone number)
  • Payment Processors: For payment processing (transaction data only)
  • Service Providers: For website hosting, analytics, and customer support
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal data:

  • SSL/TLS encryption for data transmission
  • Secure servers with access controls
  • Regular security assessments and updates
  • Employee training on data protection

We do not store credit card or debit card information on our servers, in compliance with RBI Tokenization Guidelines.

7. Data Retention

We retain your personal data for:

  • Order Data: 7 years for tax and legal compliance
  • Communication Data: 3 years from last interaction
  • Website Analytics: 26 months

After the retention period, data is securely deleted or anonymized.

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand website usage
  • Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

10. Cross-Border Data Transfers

Your personal data is primarily stored and processed in India. If data transfer outside India is necessary, we ensure adequate protection measures are in place as required by applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified through our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.

12. How to Exercise Your Rights

To exercise your data protection rights, contact us at:

We will respond to your request within 30 days.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, our Grievance Officer is:

  • Name: Vempalli Ansar Bawa
  • Email: grievance@drivegears.store
  • Address: 7th Floor, Sy.No.88, South Wing Krishi Sapphire, HitechCity, Madhapur, Shaikpet, Hyderabad, Telangana 500081

14. Contact Information

For any privacy-related questions or concerns: